What to do if you Encounter Flight Cancellations or Delays

While our hope is that you arrive at your study away destination without any challenges, we know at times these can occur for a variety of reasons.  Please note that NYU is unable to act as an intermediary between the traveler and airline, but it may be helpful to keep in mind the below tips should you encounter any flight cancellations or delays:

Contact Your Airline First

Number one tip: Whether it’s an airport delay or flight cancellation, contact your airline – immediately.  It is most beneficial to act quickly so that you are able to grab a seat on the next available flight if necessary.  Many passengers will be trying to rebook and options may become more limited the longer you wait.

If Your Flight is Canceled:

  • Multi-task communications: If your flight is canceled or delayed, immediately get in line for a gate agent; at the same time, call the airline (it may be quicker).
  • If you have a frequent flyer status with the airline that gives you access to a priority phone number, using this may expedite the service you receive.

Note: There are no federal requirements that require airlines to provide you with any hotel or meal vouchers due to events outside their control such as weather, but airline policies on this vary. When in doubt, ask. Some will provide you with certain amenities.

If Your Flight is Delayed:

  • Stay in touch with the airline: Follow the tips above; stay connected to your carrier
  • Don’t be late to the gate: Even if you’ve been told your flight is delayed, stay in the gate area. Delays can evaporate and windows of opportunity for take-off can be short; if you’re not present for boarding, you may be out of luck

Note: Always be at the gate at least 20 minutes before departure, minimum.

Ultimately, if you are in an area where you still have access to email or phone service, please contact the appropriate staff member(s) at NYU Prague listed on your arrival cheat sheet to forward your updated itinerary.  This is another reason why it is important to have a copy in your carry on.  

Should your updated itinerary arrive outside of the provided transportation window, you will be responsible for getting to housing (but don’t worry – the arrival cheat sheet will have all the relevant details necessary to do so!).  

The staff recognize these occurrences are beyond your control so will work with you to catch up if any material is missed.  On behalf of the entire NYU Global Programs team, we wish you safe travels!


Arrival Cheat Sheet

Don’t leave for your semester away without your Prague Arrival Cheat Sheet! It contains helpful information about navigating the airport, getting to your housing assignment, and NYU Prague contact information. Please provide a copy of this document to your family.

Other consideration to keep in mind (text in progress, feel free to edit):

  • Know the time difference between your hometown and (site), and discuss a communication plan with your friends and family
  • Know what to expect for meal costs in Prague
  • Check the exchange rate for korunas regularly
  • Purchase any necessary voltage convertors and/or adaptors.

And remember these tips from our First Time Traveler Post. (They’re actually quite good for everyone!)

This is NYU: Blogging Opportunity

THIS IS NYU features student experiences from all over the globe. All of the stories are documented by students who maintain their own, personal blogs about their time at NYU, whether studying away or at their home campus.

Future Prague Students! Prepare yourself for an amazing semester ahead with the inside scoop from other well-traveled #NYU students: http://thisisnyu.tumblr.com/tagged/nyuprague

To become a blogger, all you need to do is register your Tumblr blog at http://nyu.edu/global/bloggers. Being a blogger is a unique opportunity to both document memories and get featured on TiNYU and HashtagNYU! Plus, NYU students not only write for TiNYU, they curate it too. This ensures that the project can remain as authentic as possible in representing a diverse set of student experiences from all over the world.

Submit Flight Details by August 1

If you haven’t submitted your flight details into the Study Away Confirmation Portal yet, please do so as soon as possible, and no later than August 1.  This will allow staff directly in Prague to plan for common arrival times and keep an eye on flights to see if there are delays.  Although the housing application itself is no longer accepting changes within the portal, you can still log in to submit flight details.

In addition, please also submit these into NYU Traveler, which goes directly to NYU Public Safety.  It should only take you a few minutes and you can get started by taking the following steps:

If you have questions about filling out this form, please refer to this step-by-step guide.  Should any technical problems present themselves while entering your information into NYU Traveler, you may contact traveler.support@nyu.edu for assistance.

Become a Wasserman Global Peer!

Deadline: Friday, August 5th Interviews will be August 15 & 16

Studying away during the fall 2016 semester and interested in building your leadership skills? Become a Wasserman Global Peer! Peers are study away student leaders who help coordinate, promote, and present career development content. Learn more about the position here (link to document I emailed) and apply here.

NYU ID Cards

Getting your NYU student ID, known around campus as your NYUCard, is now easier than ever.

First-time card holders: visit photoid.nyu.edu to submit a photo online and, once approved by the NYUCard Center team, have your NYUCard created. Visiting students, please submit a photo ASAP so it can be processed and sent to your study away site ahead of your arrival.  The final deadline to submit this is Friday, July 29.

Note:  If you receive an automated message after submission instructing you to pick your card up at the ID Center, please disregard.  Your ID will be sent directly to NYU Prague.

Current and returning students:  Please remember to bring your NYU ID card with you to your study away site! Apply for and pick up a replacement card if you need one by visiting the NYUCard Center or respective campus location, depending on your school. For details, please click here.

Study Away Confirmation Portal Due June 15

Throughout the past few weeks you have received information and access to the Study Away Confirmation Portal.  This is a final reminder that your housing application, required forms, and housing reservation payment) are due June 15.  Please ensure to meet this deadline so local staff can begin making assignments and preparing for your arrival.  You will receive your housing name and address about 1-2 weeks ahead of arrival.  Information about roommates will be provided when you arrive.

As discussed in the pre-departure orientation, when filling out the housing application, please remember to have an open mind and flexible outlook.  Given the number of students attending, we want to honor requests where possible, but know that this is dependent on your peers’ requests as well as availability.  Please feel free to be in touch with me  if you have particular concerns – NYU Prague staff and I want to assist as best as possible.

Lastly, please note that the portal also has a section for you to input your travel details. These are due by August 1 (only the housing portion closes June 15 – you can log back in to submit travel details if you don’t have them yet).  This is critical so site staff are aware of when you intend to arrive and can keep an eye on any delays that may occur!  The earlier you can submit these the better so staff can get a sense of common arrival times.

Introducing Your Student Senators Council Site Ambassador

The Student Senators Council at NYU has selected a group of your peers studying away in the fall of 2016 as student representatives who will work to improve student life across NYU’s Global Network University.  Known as your Site Ambassadors, they will act as a general liaison between students at your site and global programs initiatives in Abu Dhabi, New York, or Shanghai.

Without further ado, we would like to introduce Angela Lin.


My name is Angela Lin and to be honest, I can’t pinpoint a geographical location as to where I am from. I grew up in Taiwan, but also lived briefly in California and China, before moving to Paris for my freshmen year with NYU. I am currently majoring in Media, Culture, and Communications with a minor in French and Education. I will be studying abroad in Prague during the Fall semester of 2016 and I am excited to assist in any way possible to make fellow study abroad students transition smoothly into a new culture. Having traveled extensively across Europe, I believe I can provide insightful tips and advices during our semester abroad. As a Site Ambassador, I hope to actively participate and listen to my peers in order to make our study abroad experience memorable. Looking forward to embark on this adventure!


Interested in a Kosher Kitchen?

When selecting housing at NYU Prague students can choose between residence halls and apartments.

Although there are no dining plans, students have various options for meal preparation. You can prepare meals in your kitchen or eat out at one of the many inexpensive restaurants in Prague.  All NYU Prague kitchens are fully stocked with everything you need to prepare your own meals.

If you would like to request a kosher kitchen, or if you have any other dietary restrictions, please indicate your needs in the housing application. We also ask that you email Martina Faltova, the Assistant Director for Student Life at NYU Prague, at martina@nyu.edu. She will work closely with you to ensure your kitchen is properly equipped!